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Pickup Window and Days' Notice Requirements

Long-distance trip requirements vary for each health plan. Questions can be directed to our Member Service Center to speak with a representative.

  • Minimum two full business days, Monday through Friday, is required to request a routine appointment.
  • Minimum five full business days, Monday through Friday, is required to request a long-distance trip.
  • Our agents will refer to the members benefit plan for guidance on short notice requests.

Please be advised the assigned transportation provider will call you 24 hours in advance of your appointment to confirm the pickup time for your appointment. Please be ready at least 90 minutes prior to your scheduled appointment time. The provider is required to drop you off at least 15 minutes but no more than 60 minutes prior to your scheduled appointment time.  If your trip is assigned to a Transportation Network Company, like Lyft or Uber, you will not be contacted 24 hours in advance.