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Care Coordination

Achieving the IHI Triple Aim of reducing costs, improving health outcomes, and improving members’ experience of care requires coordination with all aspects of care, particularly for high-risk members. Our Care Coordination initiatives involve specially trained personnel dedicated to serving those members who have recurrent or complex transportation and health needs, especially dialysis patients, mental health patients, and children in prescribed pediatric extended care services.

Our team is exclusively available to our healthcare partners and can help in a variety of ways: 

  • Recurring and future trip management
  • Evaluate and assign “Preferred Provider” transport companies
  • Real-time problem solving and resolution
  • Special needs management tailored to your patient’s individual requirements
  • Personalized service with familiar and highly focused personnel
  • Personal visits to your facility for patient and/or staff outreach