Access2Care web hero image

Cigna-HealthSpring, Lyft Make Medical Transportation Easier for Customers

NASHVILLE, Tenn. —Cigna-HealthSpring, one of the nation’s leading providers of Medicare Advantage (MA) plans, is making it easier for customers in select plans in seven states and the District of Columbia to get to and from their doctors and pharmacies through medical transportation provided by the Lyft transportation network.
“Transportation can be an obstacle for older Americans in getting the care they need, which results in delayed care, worsening conditions and higher costs,” said Brian Evanko, president of Cigna’s Government Business, which includes Cigna-HealthSpring. “By providing a convenient, timely, safe ride, we can ensure at-risk customers keep their appointments and get the medications they need to better manage their chronic conditions or prevent them from developing in the first place.”
More than 14,500 transports have occurred through this collaboration. Since its introduction in May, 92 percent of Cigna-HealthSpring customers using Lyft have made it their preferred transportation option, according to customer surveys. On average, participants are waiting less than eight minutes for Lyft to take them to or from their appointments.
“We’re proud to be working with Cigna HealthSpring to make a difference in their customers’ lives by ensuring that they are able to get to their medical appointments on time in a safe and comfortable environment,” said Gyre Renwick, VP Lyft Business.
The service is for ambulatory customers in non-emergencies only and is only available to Cigna-HealthSpring customers whose benefit plan includes supplemental non-emergent medical transportation coverage through Access2Care at no additional cost. Participants need to contact Access2Care to establish Lyft as their designated transportation provider.
The benefit is available to certain customers in select counties in Alabama, Georgia, Maryland, North Carolina, Pennsylvania, Tennessee and Texas and the District of Columbia. Customers can call the phone number on the back of their identification card to see if they qualify. The number of available rides varies by plan. The service is not available to all ZIP codes in all markets.


About Cigna-HealthSpring
Cigna-HealthSpring is a Medicare Advantage health services company committed to helping our nation’s Medicare and Medicaid beneficiaries live healthier, more active lives through personalized, affordable and easy-to-use health care solutions.
About Lyft
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation. Lyft is the fastest growing rideshare company in the U.S and is available to 95 percent of the U.S. population. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities.
About Access2Care
Access2Care, LLC provides non-emergency medical transportation management services to health plans and government entities who serve Medicaid and Medicare populations. Access2Care manages the medical transportation benefit for Cigna HealthSpring members by coordinating the rides provided by Lyft for the plan’s Medicare Advantage membership.
This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premiums and/or copayments/co-insurance may change on January 1 of each year. Cigna-HealthSpring complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Cigna-HealthSpring does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. English: ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-800-668-3813 (TTY 711). Spanish:  ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-668-3813 (TTY 711). Chinese:注意如果您使用繁體/中文您可以免費獲得語言援助服務  請致電 1-800-668-3813 (TTY 711). All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation. The Cigna name, logos, and other Cigna marks are owned by Cigna Intellectual Property, Inc. Cigna-HealthSpring is contracted with Medicare for PDP plans, HMO and PPO plans in select states, and with select State Medicaid programs. Enrollment in Cigna-HealthSpring depends on contract renewal.