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American Medical Response and Lyft Announce Partnership

GREENWOOD VILLAGE, Colo. – Two leading specialists in transportation services have joined forces to make it easier for hospitals, healthcare systems and managed care organizations to offer patients efficient transport services to and from hospital settings and medical appointments.

American Medical Response (AMR), the nation’s largest provider of medical transportation, and on-demand transportation service Lyft announced a partnership to provide non-emergency medical transportation services for patients who need a ride from the hospital to their home or to outpatient procedures. This will include technology integration and expansion of the program into all 42 states that AMR operates within.

The AMR and Lyft partnership supports AMR’s “One Call” service for healthcare systems’ integrated patient transport programs. Now, hospitals and caregivers can arrange any patient transport – from a non-emergency rideshare service to ambulance transport – with a single call or via an online portal.

“Our health plan and health system partners rely upon AMR and our Access2Care subsidiary to effectively manage the non-emergency transportation needs of their members. This partnership with Lyft provides an additional transport option for patients who require transportation, but do not need the services of an ambulance or other higher level of care,” said Sven Johnson, CEO of Managed Transportation and Integrated Solutions at AMR.

The companies recognize that many hospitals are challenged to provide and pay for taxi vouchers and other forms of transportation for discharged patients. Additionally, missed appointments are a significant driver of cost and delay in outpatient procedures. Through the Lyft partnership, AMR hospital, health systems and health plan clients can participate in “One Call” services that allow the hospital, clinic or health plan to request and pay for rides for patients who do not have access to other transportation – ultimately improving outcomes and lowering costs. The Lyft rideshare services are a fraction of the cost of traditional taxis, and Lyft’s platform allows hospitals and others complete visibility into transport spend, removing the risk of abuse associated with poorly tracked paper vouchers.

“We are looking forward to working with American Medical Response as an on-demand transportation partner,” said Gyre Renwick, head of healthcare partnerships, Lyft. “This opportunity to extend our services to the healthcare community allows us to align with AMR’s mission of making a difference by caring for people in need.”

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About American Medical Response (AMR)
American Medical Response, Inc., America's leading provider of medical transportation, provides services in 40 states and the District of Columbia. More than 28,000 AMR paramedics, EMTs, RNs and other professionals work together to transport more than 4.8 million patients nationwide each year in critical, emergency and non-emergency situations. AMR is the Federal Emergency Medical Agency's (FEMA) Federal Disaster Response provider. For more information about AMR, visit

About Access2Care
Access2Care is an industry leading non-emergency transportation management company serving health plans, government entities, and healthcare facilities. Access2Care’s advanced software provides readily available, high quality and appropriate medical transportation for health plan members and patients with the convenience of a single, toll-free phone call or on-line request. Access2Care manages the transportation provider network ensuring services are provided by qualified and credentialed medical transportation providers. Access2Care is a business unit of American Medical Response (AMR), the nation’s leading manager and provider of medical transportation. For more information, visit the Access2Care website.

About Lyft
Lyft was founded in June 2012 by Logan Green and John Zimmer to improve people's lives with the world's best transportation. Lyft is the fastest growing rideshare company in the U.S and is available in more than 300 cities. Lyft is preferred by drivers and passengers for its safe and friendly experience, and its commitment to effecting positive change for the future of our cities. For more information, visit