To get rides to heath care appointments using our non-emergency medical transportation (NEMT) services, you must be an eligible Medicare or Medicaid recipient who is a member of one of Access2Care’s contracted health plan or government clients. These NEMT services help you when you have no other way to get to your healthcare appointment. Please use your other ways to get rides before requesting Access2Care services.
Rides are generally covered by Medicare or Medicaid via your health plan, so there is no charge to you.
Please call your health insurance company to learn your NEMT toll-free number. Call Access2Care as far in advance of your healthcare appointment as possible. Please call at least three (3) business days before your healthcare appointment so we can make sure you get the ride you need.
Generally, you, a relative or guardian, caregiver, or someone who works where you live can schedule your ride through Access2Care. To protect your privacy, the person will need to know at least three of the following items: your name, date of birth, address, phone number, or Medicaid ID number.
Please have the following items handy when you call:
- Your Medicaid ID number
- Your home address and phone number
- Your mailing address (for bus tickets/passes)
- The day and time of your healthcare appointment
- The complete address for your healthcare appointment
- Your caregiver’s name
- The general medical reason for your appointment
- We will ask a few other questions to make sure you get the right service
To any healthcare appointment covered by your transportation benefit within the covered area, or outside the area with approval from your health insurance provider.
We will arrange the lowest cost, best kind of ride for your needs. The kind of vehicle is based on your medical condition at the time of the appointment. Most often, this means bus tickets/passes. We may also schedule your trip with one of our transportation companies who use cars, taxis, wheelchair vans, or stretcher vans. We can also pay back a friend or family member who can take you to your appointment. We also have volunteers who give rides to healthcare appointments.
Yes. In one phone call, we can help you with rides to as many healthcare appointments as you have.
Please be ready one hour before your appointment time. The driver will pick you up within that hour.
If your medical equipment can be taken safely, we will be happy to bring it with you. We cannot bring other personal items such as luggage. If you have any special needs, please tell us when you call. The medical equipment you bring must be your own because our vehicles, except for ambulances, do not provide equipment.
In any emergency, call 9-1-1, not Access2Care.
At the time of your call, please let us know of any help that you will need. If you use a wheelchair, we will help you from your home to your healthcare appointment. If you do not use a wheelchair, we will help you from the curb at your home to the curb at your appointment. Please tell us when you call if you need to bring a caregiver or someone else with you. We want to know of any special needs you have when you call to set up your ride so that we can give you the right service.
The driver that brings you to your healthcare appointment will give you a card with their phone number. When your appointment is over, please call the driver and tell them you’re ready. The driver will pick you up within one hour of your call.
Please call our Contact Center and we will help you.
We want to give you the best service possible. If you are unhappy with your ride or have any other concerns, please call our Contact Center and tell us about it.
Just call us and we will cancel the trip back home.
Please call us as soon as possible to tell us and we will cancel your trip. We will also set up a new ride for you at that time if needed.
Yes. Please call your health insurance provider to learn how.