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Healthcare Facilities FAQ

Frequently Asked Questions

We understand the critical role the Healthcare provider community plays in improving wellness for members and we consider you our partner in helping to deliver the best transportation services possible. Our staff is ready to work with you to facilitate transportation.

What is Access2Care’s Non-Emergency Medical Transportation (NEMT) Program?
What do I do if I need to escalate an issue, change the pick-up time, or make a change to the Level of Service (LOS) prior to the transportation provider arriving for the transport?
How can I schedule transportation for a Member?
Will I receive an authorization number at the end of the call?
How is level of service (LOS) determined?
How is a transportation provider assigned?
How are transportation pick up times determined?