24/7 Call Center Services

Access2Care call centers are staffed with experienced representatives who are available 24-hours-a-day, seven days a week. Representatives are supported by our advanced software to provide readily available, high-quality and appropriate non-emergency transportation with the convenience of a single phone call.

• Call center representatives are specifically trained to meet our customer’s unique service expectations
• Our centers process calls from diverse markets and effectively handle calls from non-English speaking members/patients
• Representatives are trained to recognize the special needs of older adults,
• Transportation requests use a dedicated toll-free telephone number
• Access2Care specialists use our proprietary software to preauthorize trips, determine appropriate service levels based on pre-determined client-approved business rules and applicable regulatory requirements
• Transports are assigned to reliable credentialed providers
• On-site administrative support

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